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Returns

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If the items are returned within this timeframe, we will exchange it or offer a refund based upon the original payment method.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.

 

Important information:

  • The products have not been used, worn, washed, modified or damaged;
  • The identification tag is still attached to the products with the disposable seal;
  • Remove or cover previous (original) shipping labels from the outside of the box (old addresses, labels, etc.)
  • Close and tape the box securely to ensure it will not open during transit
  • Leather products: we cannot be responsible for general wear and tear and any transformations that occur due to the nature of the materials used. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.
  • To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@konsanszky.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@konsanszky.com and send your item to:

Konsanszky Ltd.
Aladar street 17. Budapest
HU 3100

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to:

Konsanszky Ltd.
Aladar street 17. Budapest
HU 3100

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

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